Return Policy

Return Policy

At Pawora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns
You may request a return within 14 days of receiving your order.

To be eligible for a return:
• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase is required

Non-Returnable Items
Certain items may not be eligible for return, including:
• Personalized products
• Items marked as final sale
• Used or damaged items caused by the customer

Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within several business days.

Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and include photos of the issue.

Contact
If you have any questions about our Return Policy, please contact us through our Contact page.